📄 Terms & Conditions

Last Updated: July 16, 2025

These Terms & Conditions govern the use of cleaning services provided by YK Luxe Living Cleaning Services in Kitchener-Waterloo and surrounding areas.

By booking our services, you agree to the following terms:

1. Booking & Payment

• Appointments must be scheduled in advance via ZenMaid, phone, or email.
  
  

• Payment is due upon completion of service unless other arrangements are made in writing.
  
  

• We accept e-transfer, cash, or credit card.
  
  

2. Cancellation Policy

• Please provide at least 24 hours’ notice for cancellations or rescheduling.
  
  

• Cancellations with less than 24 hours’ notice or no-shows may result in a $40 cancellation fee.
  
  

3. Satisfaction Guarantee

• If you are not satisfied with the service, please notify us within 24 hours.
  
  

• We will return to re-clean the area in question or offer a credit toward your next clean.
  
  

Re-cleans must be scheduled within 3 days of the original appointment.

4. Access to Property

• Clients are responsible for providing access to the property at the scheduled time.
  
  

• If cleaners cannot access the home, a cancellation fee may apply.
  
  

• Please inform us in advance about pets, alarm codes, or any special entry instructions.
  
  

5. Safety & Conditions

• We do not clean hazardous or biohazardous materials (e.g., mold, human/animal waste, blood).
  
  

• Our team will not move heavy furniture or items that could cause injury or damage.
  
  

6. Damage & Liability

• We treat your home with the utmost care. However, accidents can happen. Please report any damage within 24 hours.
  
  

• YK Luxe Living is fully insured with $2 million liability coverage.
  
  

• We are not responsible for pre-existing damage or unstable items.
  
  

7. Add-On Services

• Add-on services (inside ovens, fridges, laundry, etc.) must be requested in advance.
  
  

• These may incur additional charges depending on the level of work required.
  
  

8. SMS & Email Communication

4. Access to Property

• Clients are responsible for providing access to the property at the scheduled time.
  
  

• If cleaners cannot access the home, a cancellation fee may apply.
  
  

• Please inform us in advance about pets, alarm codes, or any special entry instructions.
  
  

5. Safety & Conditions

• We do not clean hazardous or biohazardous materials (e.g., mold, human/animal waste, blood).
  
  

• Our team will not move heavy furniture or items that could cause injury or damage.
  
  

6. Damage & Liability

• We treat your home with the utmost care. However, accidents can happen. Please report any damage within 24 hours.
  
  

• YK Luxe Living is fully insured with $2 million liability coverage.
  
  

• We are not responsible for pre-existing damage or unstable items.
  
  

7. Add-On Services

• Add-on services (inside ovens, fridges, laundry, etc.) must be requested in advance.
  
  

• These may incur additional charges depending on the level of work required.
  
  

8. SMS & Email Communication

By booking, you agree to receive appointment reminders and updates via SMS or email.

• Msg & data rates may apply.
  
  

• To opt-out, reply STOP at any time or email us at info@ykluxeliving.ca
  
  

9. Right to Refuse Service

• We reserve the right to decline service if a property is unsafe, unsanitary, or puts our staff at risk.
  
  

📬 Contact Us

For questions about these terms or your service, contact us:

Email: info@ykluxeliving.ca

Phone: (226) 778-9377

Website: www.ykluxeliving.com